Support & Consultancy

Experisys IT offer ongoing support services based on an annual agreement, charged annually or quarterly depending on client preference. 

We believe in providing a tailored support experience for every client.

Our IT Support Services are not structured on a per-device basis; instead, we offer comprehensive coverage for your entire network. This means that adding or removing equipment won’t affect your support coverage. Only significant changes would prompt a review at the end of your contract period. Our support is built around a pre-agreed number of scheduled visits.

During these visits, our engineers perform thorough system checks (Server Support) and address any issues or user concerns while on-site. Beyond these scheduled visits, any additional callouts are charged separately but at a contracted rate. Similarly, any remote work carried out by Experisys IT on your behalf is also billed at this agreed rate. Importantly, we never proceed with any chargeable work without obtaining prior approval from the client.

This approach ensures that you receive consistent, high-quality support tailored to your business’s needs, without unexpected changes or costs.

Our support agreements state a SLA (Service Level Agreement) for the handling of requests.

Included in the agreement will be a period of time allowed for telephone support per month.

Sample Agreement Summaries and Current Contracted Rates

• Retainer - no visits, 1 hour tel support per month (£40ph pro-rata thereafter), £65ph onsite, £55ph workshop NB. first hour may vary depending on location
• Bi-Monthly Visit - Onsite up to half a day every 2 months, 1 hour tel support per month (£40ph pro-rata thereafter), £65ph onsite, £55ph workshop
• Monthly Visit - Onsite up to half a day every month, 1 hour tel support per month (£40ph pro-rata thereafter), £65ph onsite, £55ph workshop

Price is based also on assessment of size of site (no. of servers and PCs) and expected level of user competence (i.e. how often will they be needing assistance.)